Legal Documents

Terms of Service

The agreement governing access to and use of the AegisWire platform, including subscription terms, acceptable use, liability, and dispute resolution.

Privacy Policy

How ITLOX LTD (trading as AegisWire) collects, uses, stores, and protects personal data. Covers GDPR, UK GDPR, and applicable US state privacy law obligations.

Refund & Cancellation Policy

Enterprise refund terms, cancellation notice requirements, billing dispute process, and chargeback policy. All fees are non-refundable except as stated.

Acceptable Use Policy

Permitted and prohibited uses of the AegisWire platform, including security requirements, prohibited conduct, and enforcement procedures.

Service Level Agreement

Standard service availability targets, support tiers, incident response commitments, and service credit framework. Enterprise SLA available on request.

Limitations and responsibilities relating to automated policy enforcement and the separately licensed AI Sentinel plugin — entity-graph and temporal anomaly detection, device-posture admission, and algorithmic decision-making in the platform.

DMCA & Intellectual Property Notice

Copyright ownership, trademark policy, DMCA takedown and counter-notice procedures, and intellectual property complaint process.

Cookie Policy

Information about cookies and similar tracking technologies used on the AegisWire website and how to manage your preferences.

Data Processing Addendum

GDPR Article 28 compliant data processing terms for enterprise customers for whom AegisWire acts as a data processor.

Sub-Processor List

List of third-party sub-processors engaged by AegisWire to deliver the platform: AWS (infrastructure, email) and Stripe (payments). No other sub-processors.